Section 1 Introduction

At its core, the function of a form is to ask questions and record answers given - it’s a conversation between two parties.

What makes a good form?

• Helpful
• Transparent
• Short

Who fills out Stanford’s forms (who are our users)?

• Students
• Faculty
• Staff

Jarrett & Gaffney describe 3 types of user

• Readers
• Rushers
• Refusers

Is there any data on our (Stanford’s) users? Can we make any assumptions?

They are smart?
They skew young?
They WANT to fill out the form (or want the outcome anyway)? Committed to completion?